Operational Excellence

  Image by Vectorjuice on Freepik One of the operational level documents stated in the article ‘ Understanding Governance Documents ’ is the Procedure. This is a very common document found in both large and small organisations, whatever the nature of business may be. Effectiveness at the workplace results from managing both people and processes effectively. In the article Effectiveness at Workplace we have seen that one of the enablers of achieving effectiveness is the process. Delivering a product or service to the customer is a result of coordinated and collaborative effort of several functions in the organisation. To achieve this business goal, an organisation carries out various activities, some of which are interrelated and interlinked. A process may be stated as a set of interrelated activities carried out using the inputs and resources to produce a set of intended products and/or services to achieve specific objectives. If we take new product launching as a process, its se...

  Image credit: Freepick This is a continuation of the article ‘ Effectiveness at Workplace ’ where a high level framework consisting of three critical factors that determine the effectiveness of a person in performing any task at personal level or professional level was presented. The ‘ Ability to Work ’ and the ‘ Willingness to Work ’ are further expanded in separate articles. The Environment, Process, Facilities, and Tools & Equipment’ act as enablers for effectiveness at the workplace. This article expands the ‘Environment’ aspect further. A positive and stress-free work environment leads to overall employee well being and happiness, that keeps the employees engaged.   The work environment consists of physical, emotional, and business environments. The business environment is closely linked to the emotional and to a small extent physical environment. Although the presence of a conducive work environment affects the effectiveness at work, its effect depends on the perce...