Operational Excellence

Image Credit: Freepik The ‘ Effectiveness at workplace ’ starts with attracting best in class talent. One cannot attract best in class talent without having facilities that satisfy their needs. When a new employee joins an organisation, the first impression is formed by the facilities at the workplace. The employees feel proud to be working in a modern building with impressive landscaping and modern amenities. It’s the overall workplace experience of an employee that determines the Willingness to Work and continue in an employment.  The ‘ Effectiveness at Workplace ’ framework consists of three critical factors that determine the effectiveness of a person in performing a task at personal or professional level. The ‘ Ability to Work ’ , ‘ Willingness to Work ’, ‘ Work Environment ’  and the ‘ Process ’ are further expanded in separate articles. The Environment, Process, Facilities, and Tools & Equipment act as enablers for effectiveness at the workplace. This article focus...

  Image credit: macrovector on freepik The article ‘ Effectiveness at Workplace ’ defined a high level framework consisting of three critical factors that determine the effectiveness of a person in performing any task at personal level or professional level. The ‘ Ability to Work ’ , the ‘ Willingness to Work ’, and the ‘ Work Environment ’ are further expanded in separate articles. The Environment, Process, Facilities, and Tools & Equipment act as enablers for effectiveness at the workplace. This article focuses on the impact of Process on Effectiveness at Workplace. ‘Effectiveness at Workplace’ model is all about making people effective in whatever they do. They are at the centre and not the Process.  A well defined and optimised process helps in improving the Effectiveness at Workplace by: Organising the work and bringing in consistency Eliminating waste of time and resources Making the outcome and output predictable Automating tedious and unpleasant tasks, thus improvi...

  Image Credit: syarifahbrit, freepik.com In my previous article ‘ Effectiveness at Workplace ’ I touched upon three critical factors that determine the effectiveness of a person in performing any task at personal level or professional level. Among these three factors, the ‘Willingness to Work’ is considered to be the most important because without willingness, the ability and the environment, process, tools & equipment are of little use. The ability to work can be managed to some extent, as and when needed, but the willingness needs to be ever present. It reflects the attitude of a person towards work. Every work consists of physical, intellectual and emotional aspects. The emotional aspect is more predominant in willingness to work. This article explores something more about the critical factor ‘Willingness to Work’. The degree of willingness to work itself is determined by some factors internal and some external to the task performer. The internal and external factors have a...