Operational Excellence

  Image by Vectorjuice on Freepik One of the operational level documents stated in the article ‘ Understanding Governance Documents ’ is the Procedure. This is a very common document found in both large and small organisations, whatever the nature of business may be. Effectiveness at the workplace results from managing both people and processes effectively. In the article Effectiveness at Workplace we have seen that one of the enablers of achieving effectiveness is the process. Delivering a product or service to the customer is a result of coordinated and collaborative effort of several functions in the organisation. To achieve this business goal, an organisation carries out various activities, some of which are interrelated and interlinked. A process may be stated as a set of interrelated activities carried out using the inputs and resources to produce a set of intended products and/or services to achieve specific objectives. If we take new product launching as a process, its se...

  Organisations spend a considerable amount of resources to recruit right candidates to fill the vacancies. The candidates go through a thorough and rigorous recruitment process and finally get selected. The talent management team provides further training to the new recruits to enhance the skills and competency level. A fortune is spent on acquiring the latest software, equipment and best of tools to do the job. After doing all this, we often hear discussions about inefficiency and ineffectiveness of employees. It could be large organisations, medium or small. The inefficiency or ineffectiveness can manifest itself even in a proprietary organisation. This can be seen or heard in the personal life of individuals as well. So what causes this ineffectiveness while performing a task? There are three important factors that determine effectiveness at doing any work. Ability to Work Willingness to Work Environment , Process , Facilities , Tools & Equipment The right balance of all th...