Operational Excellence

  Image by Storyset on Freepik The article ‘ Effectiveness at Workplace ’ in this blog touched upon three critical factors that determine the effectiveness of a person in performing any task at personal level or professional level. This article explores the ‘Ability to Work’ aspect in some more detail. Ability to work is possession of necessary qualifications, skills and experience that are necessary for performing a task effectively and efficiently. The skills include both hard skills and soft skills. The educational qualifications are endorsement of hard skills that are job specific and often technical in nature. The soft skills on the other hand are inherent in an employee to some extent and further developed by training and constant practice. The soft skills are generic and are necessary to manage the work environment and for application of hard skills more effectively to perform a given task. The hard skills are easier to acquire and measure compared to soft skills. Ability to...

  Image Credit: syarifahbrit, freepik.com In my previous article ‘ Effectiveness at Workplace ’ I touched upon three critical factors that determine the effectiveness of a person in performing any task at personal level or professional level. Among these three factors, the ‘Willingness to Work’ is considered to be the most important because without willingness, the ability and the environment, process, tools & equipment are of little use. The ability to work can be managed to some extent, as and when needed, but the willingness needs to be ever present. It reflects the attitude of a person towards work. Every work consists of physical, intellectual and emotional aspects. The emotional aspect is more predominant in willingness to work. This article explores something more about the critical factor ‘Willingness to Work’. The degree of willingness to work itself is determined by some factors internal and some external to the task performer. The internal and external factors have a...

  There is no single definition of Governance Documents. In a narrow scope, it includes high level rules, policies, processes and procedures at the level of Governance Board and C-Suite. In a broader scope, it includes all formal documents that are used for governing the business and managing its operations. In this article, the broader definition is used. Documents such as regulations and standards that are of external origin are not included.  Organisations have various governance related internal documents. The type and number of documents varies based on the type of organisation, nature of business, management style, work culture, requirements of applicable corporate certifications, product/service certifications, statutory requirements etc. Most of the corporate, product and service certification standards mandate certain documents to be officially controlled, approved and published. Documented governance greatly enhances the ' Effectiveness at Workplace '. The articles ...

  Organisations spend a considerable amount of resources to recruit right candidates to fill the vacancies. The candidates go through a thorough and rigorous recruitment process and finally get selected. The talent management team provides further training to the new recruits to enhance the skills and competency level. A fortune is spent on acquiring the latest software, equipment and best of tools to do the job. After doing all this, we often hear discussions about inefficiency and ineffectiveness of employees. It could be large organisations, medium or small. The inefficiency or ineffectiveness can manifest itself even in a proprietary organisation. This can be seen or heard in the personal life of individuals as well. So what causes this ineffectiveness while performing a task? There are three important factors that determine effectiveness at doing any work. Ability to Work Willingness to Work Environment , Process , Facilities , Tools & Equipment The right balance of all th...